DBI: Embracing Digital Transformation to Build Strong Internal Momentum

DBI case study cover

Headquartered in Jakarta, DBI established its Indonesian operations in 2018 as a regional distributor for multiple leading global consumer electronics brands. By the end of 2025, DBI operates over 400 retail stores and sub-distributors, with a distribution network spanning the entire East Java region. The company's market strategy centers on deep localization—extending its reach to islands and rural communities across Indonesia.

DBI: Embracing Digital Transformation to Build Strong Internal Momentum

Headquartered in Jakarta, DBI established its Indonesian operations in 2018 as a regional distributor for multiple leading global consumer electronics brands. By the end of 2025, DBI operates over 400 retail stores and sub-distributors, with a distribution network spanning the entire East Java region. The company's market strategy centers on deep localization—extending its reach to islands and rural communities across Indonesia.

DBI case study cover

DBI: Embracing Digital Transformation to Build Strong Internal Momentum

Headquartered in Jakarta, DBI established its Indonesian operations in 2018 as a regional distributor for multiple leading global consumer electronics brands. By the end of 2025, DBI operates over 400 retail stores and sub-distributors, with a distribution network spanning the entire East Java region. The company's market strategy centers on deep localization—extending its reach to islands and rural communities across Indonesia.

DBI case study cover
Problem😫

Managing a Dispersed Workforce Across Time Zones

With over 500 employees and 400+ physical stores spread across multiple regions and time zones, DBI struggled to maintain consistent workforce management and policy enforcement.

Solution✨

Global Attendance Management

Effect👍
  • Achieved unified attendance control across time zones
  • Ensured local labor compliance through region-specific configurations
  • Automated leave and attendance workflows
  • Enabled precise field staff tracking and location-based management globally
Problem😫

Fragmented Organizations Hindered Operational Efficiency

During rapid expansion, DBI created multiple organizational units. Leaders held roles across several entities, resulting in duplicated approvals, complex workflows, and low cross-team collaboration efficiency.

Solution✨

Unified Organizational Structure & Centralized Approval Hub

Effect👍
  • Merged multiple Indonesian entities into one unified org structure
  • Streamlined and standardized approval processes enterprise-wide
  • Enabled seamless cross-departmental collaboration
  • Unified identity and permission management across teams
Problem😫

Communication Barriers in a Multinational Team

With a significant number of expatriate and local employees, language differences led to frequent misunderstandings and inefficient meetings.

Solution✨

Multilingual interface and AI transcription features & AI Minutes

Effect👍
  • Broke down language barriers across global teams
  • Converted meeting content into searchable, actionable notes within seconds
  • Reduced communication costs by 30%
  • Improved team collaboration efficiency by 45%
  • Enabled precise, efficient collaboration across borders
Meeting scene

Real-world customer case studies

CHINA FAW GROUP CO., LTD. (short for FAW)
CHINA FAW GROUP CO., LTD. (short for FAW)
Zhejiang Loong Airlines Co., Ltd.
Zhejiang Loong Airlines Co., Ltd.
ESSMART SYSTEMS SDN BHD
ESSMART SYSTEMS SDN BHD
SENG HIAP GLASS SDN BHD
SENG HIAP GLASS SDN BHD
CEMSEAL INDUSTRIES SDN BHD
CEMSEAL INDUSTRIES SDN BHD
PT.Digital Bisnis Inteligensi
PT.Digital Bisnis Inteligensi
DingTalk
联系邮箱questions@service.dingtalk.com
LinkedIn
LinkedIn

法律信息

  • DingTalk 服务条款
  • DingTalk 隐私政策

公司地址

  • 51, BRAS BASAH ROAD, 03-06, Singapore 189554

© DingTalk (Singapore) Private Limited