A: DingTalk is Alibaba Group's enterprise-grade platform for team collaboration and digital transformation. It serves as a powerful enabler for organizations navigating the digital economy—streamlining workplace collaboration and empowering application development at scale. We are committed to delivering intelligent, inclusive, open, and simple product capabilities for the AI era.

A: DingTalk deeply integrates core capabilities—including instant messaging (IM), Docs, Meetings, AI Table, AI Minutes, Drive to deliver a simple, efficient, secure, and intelligent digital work experience. This unified platform helps enterprises achieve end-to-end digitization across people, finance, assets, operations, production, procurement, sales, and inventory management.

A: DingTalk supports Windows, macOS, and mobile platforms (iOS and Android). Seamless file sharing between desktop and mobile devices ensures uninterrupted collaboration across environments. Whether it's instant messaging, video conferencing, calendar management, task delegation, approval workflows, or attendance tracking—DingTalk delivers a consistent, high-performance experience.

A: Yes. DingTalk provides comprehensive, vertical-focused solutions for retail, manufacturing, financial services, healthcare, transportation, higher education, and more—accelerating digital transformation and industrial upgrading across sectors.

A: DingTalk is a secure, scalable, and intelligent enterprise collaboration platform trusted by modern organizations worldwide. It combines robust functionality with enterprise-grade reliability, making it an essential tool for today's digital workplace.

A: No. You can register a personal account on the DingTalk website using any valid personal email address. You can also sign in directly with your Google account. This personal account is used for initial login and service subscription. Once you subscribe to any DingTalk plan—such as Basic, Standard, Premium or Enterprise—the system automatically creates a dedicated organization (your company workspace) for you. You will be designated as the Super Admin of this organization, and an enterprise-grade account structure will be provisioned under your control.

A: After subscription, your organization (with a unique Org ID) is created. To log in to any DingTalk client—desktop, mobile, or admin console—you'll authenticate using your Org ID plus your personal account credentials. For example, enter your Org ID on the login screen, then sign in with the email/phone number and password you used during registration. This ensures your data is securely associated with your organization and enables team collaboration and role-based access control.

A: Creating a personal account takes just 1–2 minutes and is fully self-service—no manual review needed. Simply provide a valid email or phone number, verify your identity, and you can immediately start using the Free plan. To upgrade to a paid plan, you can subscribe directly on our website or in the admin console right after registration, and your service will be activated instantly.

A: We offer four plans to meet the needs of businesses of all sizes:
Basic: Ideal for startups and small teams, offering core capabilities including messaging, calendar, and document collaboration.
Standard: Designed for growing businesses, with enhanced security policies, increased cloud storage, and access to dedicated support.
Premium: Built for mid-to-large organizations, delivering expanded features and advanced tools to significantly improve cross-team collaboration at scale. You can compare full feature details on our Pricing page or contact a sales advisor for personalized recommendations.

A: Yes. All plans are available on monthly or annual billing cycles, with annual subscriptions offering discounted rates. We accept major international credit cards (Visa, Mastercard), bank transfer (in select regions), and Alipay (where available).

A: As the organization owner (default primary administrator), you can provision member accounts directly. New members simply sign in using their enterprise account, enterprise code, and password. Admins can also bulk-add members at any time via the admin console.

A: Note: This feature is currently in Beta (Limited Release). If your organization is interested in early access, please contact your DingTalk service representative.
An Enterprise Account is a managed identity owned and controlled by an organization or enterprise. This allows administrators to oversee the full lifecycle of the account, including creation, modification, deactivation, and activation.
Currently, there are two types of Exclusive Accounts:
SSO (Single Sign-On) Accounts: Users log in to DingTalk using the organization's existing internal identity system. Account management occurs outside of DingTalk.
DingTalk Enterprise Accounts: Accounts that are created and managed directly within the DingTalk platform.

A: Because Enterprise Accounts belong to a specific entity, you are required to enter an "Organization Code" during login. This code acts as a unique identifier that directs DingTalk to the correct organization for authentication.

A: You can retrieve this code through the following steps:
Contact your Account Administrator.
The Admin can find the code in the Admin Console under:
Security and Permission > Organization code login
Tip: Organization administrators can apply for a Customized Code (e.g., your company name) to make it easier for members to remember and use during the login process.

A: Explore more details of DingTalk's instructions, kindly click here to schedule a consultation with a digital transformation specialist to discuss your organization's needs.

A: DingTalk is a cloud-native SaaS platform with no on-premises version. However, we offer full mobile support (iOS, Android) and desktop apps (Windows, macOS).

A: All plans include a 30-day free trial with full feature access—no credit card required.
We offer tiered plans based on features and scale:
● Basic Plan: $48.00/user/year (billed annually)
● Standard Plan: $96.00/user/year (billed annually)
● Premium Plan: $180.00/user/year (billed annually)

A: Yes. DingTalk currently offers interface language support for Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Vietnamese, Thai, Indonesian, Malay, Spanish, Portuguese, French, German, Turkish, and Russian. The interface automatically switches based on your device's language settings.

A: ● Basic/Standard/Premium users: 24/5 email & chat support via Help Center
● Enterprise customers: Dedicated CSM + 24/5 chat/phone support
● Extensive knowledge base, video tutorials, and community forums available at questions@service.dingtalk.com