What Impact Does DingTalk Deliver on Collaboration Efficiency?
By deploying DingTalk, the organization established an efficient management system through unified accounts and centralized authentication, and significantly enhanced organizational productivity by harnessing AI capabilities. Loong Air is a private airline operating both passenger and cargo services, with a network of approximately 650 routes connecting more than 170 cities across Japan, South Korea, Southeast Asia, and Central Asia.
Siloed Systems and Fragmented Tools
Disjointed systems and an overwhelming number of disconnected tools severely hampered collaboration efficiency. Inconsistent technical infrastructure limited security, scalability, and the ability to collaborate effectively—both internally and with external partners. The company urgently needed a unified, intelligent collaboration platform.
Delayed AI Adoption
There was a clear need to integrate cutting-edge AI capabilities into day-to-day operations through practical, actionable solutions that could meaningfully enhance organizational productivity.
employees use DingTalk daily for work
business systems integrated
AI assistants deployed Full visibility into personnel, payroll, and scheduling
Over 7,000 employees now access multiple enterprise systems through a single DingTalk entry point, consolidating core workflows—including tasks, calendars, approval processes, and attendance—into one unified experience. Dedicated collaboration workspaces have been provisioned for each business unit, significantly improving real-time situational awareness of flight operations.
AI-Powered Agility
Leveraging the DingTalk AI Platform, the company rapidly built more than 300 AI assistants spanning critical operational domains: aircraft maintenance, cabin services, meal provisioning, flight status updates, facility management, and IT support. These AI agents enable instant issue resolution and closed-loop handling—dramatically elevating both operational efficiency and service quality.
