ESSMART Systems: Powering Industrial Service Excellence with DingTalk

As a trusted distributor of SKF-Lincoln in Malaysia, ESSMART Systems Sdn Bhd delivers end-to-end industrial solutions—including lubrication systems, mechanical maintenance products, and technical support—to clients across manufacturing, energy, and heavy industry sectors. With decades of expertise, ESSMART is committed to extending equipment lifespan and optimizing operational uptime through reliable, high-performance services.

Customer case
Problem😫
Inefficient Leave Management Manual, paper-based leave requests led to delayed approvals, lack of real-time visibility into remaining balances, and excessive HR overhead for tracking and reconciliation.
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Solution✨
DingTalk Leave Management
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Effect👍
With the DingTalk leave module, employees can submit leave requests anytime, anywhere — streamlining and accelerating the process. The system synchronizes annual leave balances in real time, enabling employees to clearly track remaining days and plan personal leave more effectively. Approval workflows are transparent and traceable, significantly improving HR management efficiency.
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Problem😫
Fragmented Team Collaboration Critical project files, meeting notes, and task assignments were scattered across WhatsApp chats—making information retrieval difficult, consuming mobile storage, and lacking structured meeting workflows.
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Solution✨
DingTalk IM
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Effect👍
The company has fully transitioned from its prior reliance on WhatsApp to DingTalk work groups for internal communication. All shared documents, images, and meeting materials are securely stored in the cloud, effectively freeing up employees' device storage space. Additionally, DingTalk enables users to create meeting invitations with one click within groups and automatically notify relevant participants — significantly enhancing team collaboration efficiency and communication standardization.
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ESSMART SYSTEMS SDN BHD has leveraged the DingTalk digital platform to comprehensively upgrade HR management, internal collaboration, and work order execution processes. Leave requests are now transparent and efficient; communication materials are cloud-stored and traceable; work order status is automatically tracked — significantly improving operational efficiency and precision in management decisions. The company is now positioned as an intelligent industrial service provider.
ESSMART mobile interface
ESSMART desktop dashboard

Real-world customer case studies